Ordering & Tracking FAQs
How Do I Place an Order?
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Browse our store and click “Add to Cart” for the items you love.
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When you’re ready, click the shopping bag icon in the top-right corner of the page.
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Review your order and select “Check Out.”
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Fill in your shipping and payment details, then click “Place Order.”
That’s it! You’ll receive a confirmation email once your order is successfully placed.
Can I Track My Order?
Yes! As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number and link.
You can use this link to see real-time updates on your delivery status and estimated arrival date.
I Haven’t Received an Order Confirmation — What Should I Do?
Order confirmation emails are usually sent within a few minutes, but they can sometimes end up in your spam or promotions folder.
If you don’t see it after 30 minutes, please check all your folders.
Still nothing? Contact us at info@blomuse.com, and we’ll confirm your order and resend the email right away.
Can I Change My Order?
Before checkout, you can freely add or remove items from your shopping bag.
If you’ve already placed your order, please email info@blomuse.com as soon as possible.
We’ll do our best to update your order before it ships.
Can I Cancel My Order?
Orders can be cancelled within 24 hours of payment and before they leave our warehouse.
If your order has already shipped, we’re unable to cancel it — but you can return the item once it arrives.
Please refer to our Return Policy for more details.
My Shipping Address Is Incorrect — What Should I Do?
Please contact us immediately at info@blomuse.com with your correct address.
If your order hasn’t been shipped yet, we’ll update it for you.
Once an order has shipped, unfortunately, we can’t make address changes.
My Order Arrived Incomplete, Incorrect, or Missing — What Should I Do?
We’re so sorry for the trouble!
Please email info@blomuse.com with your order number, details, and photos (if applicable).
Our support team will review the issue and help resolve it as quickly as possible.
How Can I Use a Voucher or Discount Code?
At checkout, you’ll see a field labeled “Enter Discount Code.”
Simply type your code in and click “Apply.”
The discount will be automatically deducted from your order total.